Legal Information

Terms & Conditions

Effective Date: 15/06/2024

1. Introduction

Welcome to Planteka, a marketplace for gardening services provided both via video and in-person, and events and workshops. These Terms & Conditions govern your use of our platform and services. By using our platform, you agree to these terms. planteka.co or use our services.

2. License to Use Our Platform

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Platform subject to these Terms & Conditions.

3. Eligibility

You must be aged 18+ to use our platform, either as a buyer/customer or as a seller/service provider.

4. Service Offerings

• Events: Includes gardening-related events.
• Workshops:Includes instructional sessions on gardening topics, both online and in-person. The workshops are in-person, unless otherwise mentioned on the product.
• Gardening Services: Includes in-person and virtual consultations and gardening services at the customer's location or via video call.

5. User Obligations

• Accurate Information: You agree to provide accurate and up-to-date information.
• Compliance: You must comply with all applicable laws, regulations, and these Terms & Conditions.

6. User Conduct

• Prohibited Activities: Activities like fraud, harassment, spamming are strictly prohibited on the platform.
• Consequences: You must comply with all applicable laws, regulations, and these Terms & Conditions.

7. Sellers and Service Providers

• Legality: Ensure all services and products offered comply with relevant laws and regulations.
• Insurance: Carry appropriate insurance for in-person services.

8. Payments and Commissions

• Payment Processing: Payments are securely processed via Stripe.

9. Booking and Payment for Services

• Booking: Customers can book services through the platform.
• Payment: Payment must be made at the time of booking.

10. Cancellations and Refunds

• For Events and Workshops:
  • If the provider cancels the event or workshop, customers can request a refund or reschedule.
  • Customers can request a refund or reschedule if they cancel at least 72 hours before the event or workshop. Cancellations within 72 hours are not eligible for refunds, unless agreed between the workshop provider and the customer.
• For Gardening Services:
  • Service providers can cancel up to 24 hours before the scheduled service without penalty. Short-notice cancellations require rescheduling or refunds.
  • Customers can cancel services up to 48 hours before the appointment for a full refund. Cancellations within 48 hours are subject to a cancellation fee.

11. Returns and Disputes

• Returns: Return requests must be settled directly between the buyer and the seller.
• Disputes: Planteka is not responsible for resolving disputes but may facilitate communication between parties.

12. Privacy and Data Protection

• Data Collection: We collect personal data necessary for providing our services. Refer to our Privacy Policy for details.
• Data Use: By using our services, you consent to the processing of your personal data as described in our Privacy Policy.

13. Intellectual Property

• Content Ownership: Users retain ownership of content they post but grant Planteka a license to use, display, and distribute this content on the platform.
• Infringement: If you believe your intellectual property rights have been violated, contact us immediately with relevant details.

14. Liability

• Limitation of Liability: Planteka is not liable for any indirect, incidental, or consequential damages arising from the use of our platform. Planteka is not liable for any damages, losses, or injuries that occur during or as a result of attending workshops. Customers attend workshops at their own risk.
• Service Quality: We do not guarantee the quality, safety, or legality of services and products offered by users.

15. Termination

• User Accounts: We may terminate or suspend your account for violating these Terms & Conditions or engaging in fraudulent activity.
• Service Discontinuation: Planteka reserves the right to change, suspend, or discontinue any service at any time.

16. GDPR Compliance

• Data Subject Rights:
  • Access: If the provider cancels the event or workshop, customers can request a refund or reschedule.
  • Rectification: Customers can request a refund or reschedule if they cancel at least 72 hours before the event or workshop. Cancellations within 72 hours are not eligible for refunds, unless agreed between the workshop provider and the customer.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing of your personal data.
  • Data Portability: Request transfer of your data to another service.
  • Object: Object to processing of your personal data.
  • To exercise these rights, contact us at [Your Contact Email].
• Data Transfers: Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in these instances.
• Data Security: We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or damage.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

17. Changes to Terms & Conditions

• We may update these Terms & Conditions periodically. Changes will be posted on this page with an updated effective date.

18. Governing Law and Jurisdiction

• Governing Law: The governing law that applies to these Terms & Conditions are that of Barcelona, Spain.
• Jurisdiction: Any legal disputes will be resolved under the jurisdiction of Barcelona, Spain.

19. Indemnification

• User Responsibility: Users agree to indemnify and hold harmless Planteka and its affiliates from any claims, damages, losses, liabilities, and expenses arising out of their use of the platform or violation of these terms.

20. Modification of Services

• Right to Modify: Planteka reserves the right to modify its services, including features and functionality, at any time without prior notice.

21. Copyright Infringement

Planteka respects your Intellectual Property and if you believe that your work has been copied and used on our website by users on the Planteka platform, please report to us immediately with our contact form. We will inform the responsible entity immediately. If you are not an intellectual property rights owner or their agent, Planteka will not be able to process complaints submitted through this form . Please report your concerns to Planteka through the appropriate venue: Sellers may use the form to report inappropriate listings, other sellers, policy violations, etc. Our responsibility will solely be in informing the related parties.

22. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Planteka Community S.L
Calle de la Costa 53, 2-2
Barcelona - 08023
Spain

Email: hola@planteka.co

Mobile: +34 623 198 716

Privacy Policy

Effective Date: 15/07/2024

1. Introduction

Planteka ('we', 'our', 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website planteka.co or use our services. planteka.co or use our services.

2. Who We Are

Our website address is: https://planteka.co
Our registered address
Planteka Community S.L
Calle de la Costa 53, 2-2
Barcelona - 08023
Spain
Email: hola@planteka.co

Mobile: +34 623 198 716

3. What Personal Data We Collect and Why We Collect It

Information We Collect

• Personal Data: We collect personal information such as your name, email address, phone number, and payment information.
• Photographs and Videos: We may collect and use photographs and videos that you upload or share on our platform, especially during events, workshops, and in-person gardening services.

4. How We Use Your Information

• Providing Services: To facilitate bookings, payments, and service delivery.
• Marketing: With your consent, to use photographs and videos for marketing and promotional purposes.
• Communication: To communicate with you regarding your bookings, services, and updates.

5. Media

• Image Uploads: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
• Event Photography/Videography: By default, we use photographs or videos taken by us or our collaborators at events for promotion on social media. If you do not want your photo or video to be published or used in our promotional posts, notify us by email or our contact form.

6. Use of Photographs and Videos

• Event and Workshop Documentation: We may take photographs and videos during events and workshops for documentation and promotional purposes.
• Consent: We will seek your consent before taking and using any photographs or videos in which you are identifiable. You have the right to withdraw your consent at any time.
• Third-Party Sharing: Photographs and videos may be shared with third-party service providers for promotional and marketing purposes, with your consent.

7. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Consent
• When you have given clear consent for us to process your personal data for a specific purpose.: Contract
• When processing is necessary for the performance of a contract to which you are a party.: When processing is necessary to comply with the law.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

8. Cookies

• Login Page: We will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Login Information: When you log in, we will set up several cookies to save your login information and your screen display choices. If you log out of your account, the login cookies will be removed.
• Google Analytics: These cookies collect information to help us understand how our website is being used and to measure the effectiveness of our marketing campaigns.

9. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

10. What We Collect and Store

While you visit our site, we’ll track:

• Products You’ve Viewed: To show you products you’ve recently viewed.
• Location, IP Address, and Browser Type: For purposes like estimating taxes and shipping.
• Shipping Address: To estimate shipping before you place an order and send you the order.
• Phone Number: To inform you of your order updates and delivery details.
  We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:

• Sending you information about your account and order
• Responding to your requests, including refunds and complaints
• Processing payments and preventing fraud
• Setting up your account for our store
• Complying with any legal obligations we have, such as calculating taxes
• Improving our store offerings
• Sending you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders. We will also store comments or reviews, if you choose to leave them. Your information including email, full name, address, and phone number will be shared with corresponding vendors on our platform with whose profile/store you have placed the orders. In the case of a gift card, the data of the recipient of the gift card is received and stored as well.

11. Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.

12. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

13. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Access: The right to request access to your personal data and obtain information about how we process it.
• Rectification: The right to request correction of inaccurate or incomplete data.
• erasure: The Right To Request Deletion Of Your Personal Data
• Restriction: The right to request restriction of processing of your personal data.
• Data Portability: The right to receive your data in a machine-readable format and request its transfer to another controller.
• Object: The right to object to the processing of your personal data.

14. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or damage. This includes encryption, access controls, and secure storage.

15. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

16. Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place to protect your data in compliance with GDPR.

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

18. Third-Party Cookies

We may use third-party cookies from services like Google Analytics to collect information about how our website is used, measure the effectiveness of our marketing campaigns, and provide a personalized site experience.

19. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices please contact us at:
Planteka Community S.L
Calle de la Costa 53, 2-2
Barcelona - 08023
Spain

Email: hola@planteka.co

Mobile: +34 623 198 716

Seller Policies

Welcome to Planteka, a marketplace for gardening services provided both via video and in-person, and events and workshops. These Terms & Conditions govern your use of our platform and services. By using our platform, you agree to these terms.

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1. Eligibility and Seller Requirements

• Sellers must provide accurate and up-to-date business details, including valid contact information and certifications (if applicable).
• Sellers must have experience or qualifications relevant to the gardening or plant care industry.
• All sellers must adhere to local, state, and national laws regarding the services they provide.

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2. Service Listings

• Accuracy: Descriptions of workshops and services must be detailed, truthful, and updated regularly. Include pricing, duration, materials provided, and participant requirements.
• Photos & Media: Listings must include clear, high-quality images and/or videos showcasing the workshop setup or services.
• Service Standards: Clearly state what participants or clients can expect from the experience (e.g., hands-on learning, takeaway materials, or plants).

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3. Pricing & Payments

• Sellers set their own prices, including optional add-ons. However, prices must remain competitive and reflect the market standards.
• Planteka will deduct a service fee of 20% from each booking, for workshops organised by the sellers and 30% for all plant care and plant-sitting services, and workshops organised by Planteka. Sellers will receive payments as per payment policy as set by Stripe, the payment gateway that we use. For any manual payments, when necessary, Planteka is responsible to make the payment within one week of completing the workshop or service or at the end of the calendar month, whichever is later.

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4. Cancellations & Refunds

• Sellers can define their own cancellation and refund policies (e.g., full refunds for cancellations made X days before the event). These policies must be clearly outlined in the service listing. However, they can also adhere to the standard cancellation policy as set by Planteka.
• In cases of last-minute cancellations or no-shows by sellers, participants are entitled to a full refund or rescheduling.
• Sellers are responsible for promptly communicating any changes to participants or clients.

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5. Customer Interaction

• Sellers must respond to customer inquiries and booking requests within 48 hours.
• Professional and respectful communication with participants and clients is mandatory. Any reports of inappropriate behavior may lead to suspension or removal from the platform.

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6. Safety & Compliance

• Workshop Safety:
  • Workshops must comply with local safety standards, including proper supervision, safe equipment usage, and disclosure of risks involved in activities.
  • Sellers must ensure workshops are conducted in safe, hazard-free environments.
  • All tools, materials, and equipment must be in good working condition and used responsibly.
  • Sellers must disclose any risks involved in workshops (e.g., handling sharp tools, use of chemicals, or allergenic plants) in the service listing and during the event.
  • If minors are allowed to participate, sellers must implement proper supervision and follow local safety regulations.
• Plant Care Services (On-Site or Remote)

  Sellers providing plant care services must adhere to the following safety guidelines:

  • Use only safe, eco-friendly, and approved products for pest control or plant treatments.
  • Disclose any potential allergens or risks associated with products used to clients beforehand.
  • Ensure proper handling of tools or equipment on-site to avoid any property damage or harm.
  • Obtain client approval before making any major adjustments (e.g., repotting, pruning, or fertilizing).
• Video Consultations

  Sellers offering video consultations must ensure the following safety and privacy guidelines:

  • Use secure and reputable video conferencing platforms to protect client data.
  • Maintain a professional background and setting free of distractions or inappropriate visuals.
  • Record consultations only with explicit client consent for documentation or follow-up purposes.
  • Clearly communicate care instructions during the call, and provide written summaries upon request to avoid misunderstandings.
• Plant-Sitting Safety:
  • Sellers providing plant-sitting services at clients' homes must ensure the safety and security of the client’s property and plants.
  • Sellers must follow all care instructions provided by the client and communicate immediately if an issue arises (e.g., pests or unexpected plant health changes).
  • Sellers must maintain professional conduct and respect client privacy while at their property.

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7. GDPR Compliance

• Sellers must comply with the General Data Protection Regulation (GDPR) and any applicable local data protection laws when handling customer data.
• Sellers are prohibited from using customer data for purposes other than fulfilling the agreed-upon services.
• Sellers must ensure that any data shared with them is stored securely and not shared with third parties without explicit consent.

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8. Media Usage by Planteka

• By using the platform, sellers grant Planteka the right to use images, videos, and media from their service listings for promotional purposes.
• This includes, but is not limited to, marketing materials, social media posts, pitch decks, website content, and other promotional activities.
• Planteka agrees to credit the seller where possible and will not use media in a way that misrepresents the seller’s services.

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9. Service Quality & Feedback

• Sellers are encouraged to maintain high service quality to receive positive reviews. Consistently low ratings or complaints may result in suspension.
• Sellers should actively address feedback and strive to improve their services.

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10. Marketplace Code of Conduct

• Sellers are expected to act in good faith and contribute positively to the marketplace community.
• Fraudulent activity, including false listings, misrepresentation, or unethical behavior, will not be tolerated.

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11. Dispute Resolution

• In case of disputes with customers, sellers must first attempt to resolve the issue amicably.
• If unresolved, Planteka will mediate the dispute based on documented communication and platform policies.

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12. Tax & Legal Compliance

• Sellers are responsible for reporting their income and paying applicable taxes.
• It is the seller’s responsibility to ensure their services comply with local laws and regulations.

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13. Termination of Seller Account

• Sellers may terminate their account at any time by notifying Planteka.
• The marketplace reserves the right to suspend or terminate seller accounts for violations of these policies.

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14. Updates to Policies

Planteka may update these policies periodically. Sellers will be notified of changes and are required to review and accept the updated policies to continue using the platform.